Communication Pool: Improving Memos

A while back, I posted the following memo sent out to employees: THE MATS HAVE ARRIVED! PLEASE ENSURE THEY ARE DEEP CLEANED NIGHTLY! WITH HOT SOAPY WATER! AND YOUR FLOORS ARE DONE MORE OFTEN THEN THEY ARE NOW, WITH HOT FRESH WATER EVERY 15 MINUTES! IM NOT IMPRESSED SO FAR WITH HOW WE ARE HANDLING…

Communication Pool

Improving your communication one example at a time. A few weeks ago, I posted this actual text from a company memo. I HAVE RECIEVED QUITE A FEW COMPLAINTS ABOUT CUSTOMERS BEING STALLED AT THE SPEAKER! THERE SHOULD BE NO “WAIT A MOMENT” AT THE SPEAKER, YOU HAVE A ORDER TAKER AND THAT’S IS THERE FIRST PRIORITY!…

Communication Pool: Writexercise!

…and still another example of a memo from the same source: looking at some of your labour schedule summaries, most are over by at lease 1.5%????? you need to do your schedule hour by hour if you make $150 you should only have 3 people on etc…. please relook at your schdules and adjust accordinly!…

Communication Pool: Writexercise!

What would you do if you received a memo from a manager written exactly this way? THE MATS HAVE ARRIVED! PLEASE ENSURE THEY ARE DEEP CLEANED NIGHTLY! WITH HOT SOAPY WATER! AND YOUR FLOORS ARE DONE MORE OFTEN THEN THEY ARE NOW, WITH HOT FRESH WATER EVERY 15 MINUTES! IM NOT IMPRESSED SO FAR WITH…

Grammar Pool: Writexercise!

This is actual text from an official memo from a district manager at a well-known company. Who can say what’s wrong with it? THE MATS HAVE ARRIVED! PLEASE ENSURE THEY ARE DEEP CLEANED NIGHTLY! WITH HOT SOAPY WATER! AND YOUR FLOORS ARE DONE MORE OFTEN THEN THEY ARE NOW, WITH HOT FRESH WATER EVERY 15…